Privacy Policy

Introduction

ZenPals ("we," "our," or "us") is committed to protecting your privacy and the privacy of your pet's health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary telehealth platform.

As a healthcare technology platform, we take extra care to comply with applicable privacy laws and regulations, including HIPAA (Health Insurance Portability and Accountability Act) where applicable.

Information We Collect

Personal Information

• Name, email address, phone number
• Billing address and payment information
• Account credentials
• Location information (state/region for veterinary licensing compliance)

Pet Information

• Pet name, species, breed, age, weight
• Medical history and health records
• Vaccination records
• Medications and prescriptions
• Photos and videos shared during consultations

Usage Information

• Device information and browser type
• IP address and general location
• Pages visited and features used
• Consultation history and communications

How We Use Your Information

We use the information we collect to:

• Provide and improve our veterinary telehealth services
• Connect you with licensed veterinarians in your jurisdiction
• Process payments and manage your account
• Send appointment reminders and health notifications
• Maintain and share pet health records with your consent
• Comply with legal and regulatory requirements
• Improve our AI-powered health assessment tools
• Communicate important service updates

Information Sharing

We may share your information with:

• Veterinarians: To provide telehealth consultations
• Service Providers: Payment processors, cloud hosting, communication services
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you authorize sharing with other veterinary providers

We do NOT sell your personal information or pet health data to third parties.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password policies and optional 2FA
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data
• HIPAA-compliant data handling procedures

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Export your pet health records
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at privacy@zen-pals.com.

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings or our cookie consent banner.

Types of cookies we use:

• Essential: Required for the platform to function
• Functional: Remember your preferences
• Analytics: Help us understand how you use our service

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Pet health records are retained in accordance with veterinary medical record retention requirements (typically 5-7 years after the last consultation).

You may request deletion of your account, but certain information may be retained as required by law.

Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

International Users

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or concerns: